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Heat Map – Floorplan Not Loading

In some cases, the Heat Map may show only a basic layout instead of the full floorplan (walls, furniture, etc.).

Updated yesterday

Why does this happen?

The floorplan is set up correctly. This issue is usually caused by connection or device-related conditions, such as:

  • Slow or unstable internet

  • VPN usage

  • Mobile network limitations

  • Temporary loading issue

How to fix it

Please try the following:

  1. Refresh the page
    → This often resolves the issue immediately

  2. Check your internet connection
    → Switch to a more stable network if possible

  3. Turn off VPN (if you use one)

  4. Try another network or device
    → For example, switch between Wi-Fi and mobile data

  5. Restart the app or browser

What should you see?

The full floorplan should load with the heatmap displayed on top.

If the issue continues, please share:

  • Your device (iPhone, Android, desktop)

  • Network type (Wi-Fi, mobile data, VPN)

We’ll be happy to help further .

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