Overview
Some users may see the following message after clicking the email verification link:
“Your email address could not be verified”
This can look concerning, but in most cases your email has already been successfully verified.
Why This Happens
Many organizations use automated email security scanning tools that check links inside incoming emails.
In some situations:
the verification link is opened automatically by a security system before the user clicks it
when the user clicks the link afterward, it may appear “invalid” or expired
What To Do
If you see this message:
Return to the Spaceti login page
Log in normally with your email and password
Your account is already verified and should work correctly.
When To Contact Support
Please contact your Spaceti administrator or support if:
you still cannot log in after trying again
you continue receiving verification emails repeatedly
Key Point
This error usually does not mean verification failed — it simply means the verification link has already been used.