Overview
Access rights are automatically managed through your organization’s directory (e.g., Azure AD or WorkOS) and synchronized with SpaceTI.
If you can’t see or book rooms in a specific building, it usually means your user account does not currently have access permissions for that location.
How Building Access Works
User Groups and Permissions
Each user is assigned to one or more access groups (e.g., “Students,” “Faculty,” or “Staff”).
These groups define which buildings or floors are available to you in SpaceTI.
For example, students may have access to the N and D buildings, while faculty may also see E and B.
Automatic Sync from Directory
SpaceTI receives access information directly from your organization’s directory (such as Microsoft Entra ID / Azure AD) via WorkOS.
Changes to your status (e.g., when a student account is reactivated or moved to a different department) are synced automatically.
Soft-Deleted or Inactive Accounts
If your account has been temporarily deactivated or restored, you may experience missing access or permissions.
In such cases, the IT team may need to recreate or re-provision your account to restore building access.
Common Scenarios
Issue | Possible Cause | Recommended Action |
You can only see the N/D building, but not E | Group permissions not synced correctly | Contact IT support to confirm your group membership and request a sync update. |
You previously had access but lost it after reactivation | Account soft-deleted and restored in directory | IT should re-provision your account or restart provisioning in Azure SCIM. |
A new building or room type was added but not visible | Permissions not yet updated | Wait for the next sync cycle or report it to the administrator. |
Tips for Users
Always log out and back in after account or permission changes.
Ensure you’re using the latest version of the SpaceTI mobile app.
If you still cannot access a building, include the building name, room number, and screenshot when contacting support — this helps the technical team resolve your issue faster.