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Client onboarding
Updated over a week ago

The first thing we do is try to understand the client's workplace as much as possible. How do they use offices, what is their daily routine, what are their troubles and experiences, for example.

It is important to understand their workload and established system. It is also necessary to think that every office and its users are different with different needs and habits.

Presentation of the Spaceti Solution feature

During the introduction and presentation we show to the client the functions that our product offers and explaining the ecosystem of features and advantages of building management in a one platform.

  • Spaceti dashboard and building management

  • Realtime map and analytics based on sensors

  • Environmental data and wellbeing

  • Analytics based on bookings

  • Booking and Reservations

  • Spaceti sensors and 3rd party integrated sensors.

  • Asset Management

  • Smart Lockers

  • Meeting Room App and Digital Reception

  • Spaceti mobile App

Integrations

  • Microsoft ADD
    management of the users through Azure

  • Login to Spaceti via Microsoft

  • Microsoft, Google Calendar synchronisation

  • Teams, Webex Meeting

If necessary, the Customer Success Spaceti team is available to help you answer more technical information or requests from the client

Spaceti Demo

We recommend creating a Demo account within your partner/reseller account

This is about giving the client access to your building so that he can try and test the Spaceti solution on his own.

You can create his own building as a sandbox and also give him access to the required features through role settings.

We grant demo access as standard for 7-30 days, according to the client's request.

It is important to mention that the demo can only contain simple integrations, such as calendars, and takes place through a Spaceti account and demo usage rights.

You can create the account to the client by following these instructions:


Establishing a new client through the partner program takes place in the same way as if it were a client directly under Spaceti under this recommended schedule and sequence of actions.

Each partner and Reseller is trained to be able to create a Spaceti environment for the client completely by himself, with the necessary technical requirements being passed on to the Spaceti technical team where they are made. In most cases, it is only about establishing a subdomain or setting up integrations.


The first thing we do is try to understand the client's workplace as much as possible. How do they use offices, what is their daily routine, what are their troubles and experiences, for example.

It is important to understand their workload and established system. It is also necessary to think that every office and its users are different with different needs and habits.



1. How to create client's dashboard

No matter what kind of Spaceti Solutions service the client decides to use, the first step is always to set up its subdomain. This means his dashboard under which we will have access to Spaceti.


Required informations:

We need the following mandatory information from the client:


1.) Subdomain

The client must determine the name of the subdomain, it should be as short and concise as possible. The name is not limited to characters, but should be, for example, only one word.

The subdomain will appear in the URL and will also serve as your SpaceID. Only small letters, numbers and dashes are acceptable.

2.) Name of the building/s

Name of the space/building in which Spaceti Solutions we will use

For example: Spaceti HQ, Bishopgate, Milano Offices

3.) The exact address of the building/s

If it is not clear from the wording of the address. It is necessary to obtain information about the exact location of the object. For example, a picture from a map.

If the office is located only in a part of the building or object, it is also necessary to obtain information about the exact position.

4.) Floorplans

Within Spaceti, it is necessary to use floorpans of the offices. We use this map for the Realtime Map function for booking but also for the deployment of sensors for measuring analytics.

It is ideal to deliver a blueprint of the place in DWG format. Or PDF in high quality.

If you do not have the opportunity to obtain such a file, in some cases we can also work with low-resolution floorplans or photographs.

5.) Additional information

  • Opening hours

  • Building contact

  • Building description

  • Photos of the building

  • Floor Name System (-01, 01, 02 or Basement, 1st Floor, 2nd Floor)

  • Workdesks naming (01, 02, 03 or own system naming f.e. 1.204, 1.205..)

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