What’s happening?
Some desks may appear as booked on the map, but when you open the schedule, no booking is shown.
Why does this happen?
This is usually because different views show different types of data:
Occupancy Map → shows real-time usage (based on sensors)
Schedule / Booking View → shows actual reservations
This means:
A desk can appear as occupied on the map if someone is physically sitting there
Even if no booking exists in the system
What should you use?
To check real-time usage → use the Occupancy Map
To check bookings/reservations → use the Schedule or Booking view
Example
A desk may:
Show as “occupied” on the map
But have no booking when you open the schedule
This is expected behavior.
When to contact support
If you notice:
Desks showing as booked in the Booking view (not occupancy) but no reservation exists
Or inconsistent behavior across the same view
Please contact support and include:
Desk IDs (e.g. B-WS8, B-WS9, etc.)
Screenshots
Date and time of the issue