1. Confirm the Locker Status
The first step is to determine whether the locker is physically locked or unlocked.
Question: Is the locker physically locked or unlocked?
Important: It is not possible to assign a locker that is currently locked in the system.
If the locker is locked, proceed with the following options:
2. Resolve Locked Locker Issues
Manual Assignment: If someone needs access immediately, the lockers can be manually assigned to a user as a service request. This process bypasses the system restriction caused by the lock status.
Open Using Master Key: The lockers can be opened with a master key, if available. This allows access so that the user can retrieve or deposit items as needed.
3. Addressing Locked Lockers
In some cases, the locker may be physically unlocked yet the system still shows it as inaccessible. Conversely, there could be hardware issues preventing access:
Case Study: A client who experienced a similar issue—an unlocked locker that couldn’t be accessed with the master key.
Solution: In this particular case, the problem was hardware-related. It required inspecting and possibly repairing the locker’s hardware components.
4. When to Contact Support
If the locker remains inaccessible despite confirming it is unlocked:
Ensure that the hardware components are functioning correctly.
Check for any error messages or alerts from the system.
Contact technical support for hardware diagnostics and repairs when necessary.
5. Preventative Tips
Regularly maintain and inspect lockers to prevent hardware failures.
Train staff on manual override procedures and system troubleshooting.
Keep a record of master keys and ensure they are securely stored.
Summary
Troubleshooting locker access begins with verifying whether the locker is physically locked. If it is locked, it can be manually assigned or opened with the master key. In cases where the hardware seems to be faulty, professional support may be required. Proper maintenance and prompt troubleshooting can help minimize disruptions and ensure smooth locker management.