When you encounter technical issues or need assistance with Spaceti products and services, reaching out to support is easy and straightforward. Our dedicated support team is here to help you resolve your issues quickly and efficiently. This article provides a step-by-step guide from a user’s perspective on how to contact Spaceti support through the customer portal.
Accessing the Customer Support Portal
To get started, visit the Spaceti customer support portal using the following link:
https://spaceti.atlassian.net/servicedesk/customer/portals
This portal is designed to be user-friendly and gives you access to submit new requests, track ongoing tickets, and view solutions to common issues.
How to Submit a Support Ticket
1. Log In or Create an Account
via the customer portal : https://spaceti.atlassian.net/servicedesk/customer/portals
If you already have an account, simply log in using your credentials.
If you are a new user, register for an account using your email address. This allows for seamless communication and tracking of your requests.
2. Navigate to the Support Portal
Once logged in, you’ll be directed to the support dashboard. If not, access the portal directly via the link provided above.
3. Submit a New Request
Click on the “Create Request” button or similar option.
Fill out the required form with relevant information:
Subject: Brief description of your issue
Description: Detailed explanation of the problem, including any error messages or unusual behavior
Priority Level: Select the urgency of your request
Attachments: Upload any relevant screenshots, logs, or documents that can help diagnose the issue
Spaceti and Web version or model and OS of mobile phone affected
The details of the affected user(s):
Does this issue affect all users or only a specific individual?
Kindly upload any relevant email addresses associated with the affected user(s).
Providing this information is very important for us to set our internal priority and ensure a timely response.
4. Submit and Confirm
Once all information is added, review your request and click “Submit.” You will receive a confirmation email, and your ticket will be assigned to a support agent.
Tracking Your Support Requests
After submitting a ticket, you can track its status through the portal dashboard.
Keep an eye on updates or additional questions from support staff, who may request more information to resolve the issue.
Additional Tips
Provide as much detail as possible to speed up diagnosis and resolution.
Attach screenshots or logs whenever applicable.
Use the portal to view and manage all your support tickets in one place.
Final Note
Reaching out to Spaceti support via the customer portal is designed to be simple and efficient. Should you need further assistance or encounter any issues accessing the portal, don’t hesitate to contact your account manager or support team directly.
Remember: Always keep your ticket number handy for faster support and follow-up.
We’re here to ensure your experience with Spaceti is smooth and trouble-free!